All orders are shipped within 2 business days from confirmed receipt of full clear payment and subject to stock availability.
In general orders are shipped with Australia Post and will be delivered during normal business hours. On occasion other shipping methods may be used where we see the opportunity for faster delivery.
All orders are shipped from our warehouse in Altona
Please refer to Australia Post's Corona Virus update page for impacts to domestic delivery times. For the latest updates Click Here
AUSTRALIA POST UPDATE
For eParcel and Parcel Post, all pickups, collections and business lodgements in Greater Melbourne Metro will be paused for five days, from 12.01am Friday 1 October to 12.01am Wednesday 6 October.
You can also use the Australia Post Shipping Estimates to determine shipping duration from ALTONA, VIC, 3018 to your location . To check on current transit times Click Here
Shipping within Australia
Standard Delivery - FREE
Free standard shipping via Australia Post is available for all orders
Indicative delivery times are shown below
- VIC: 3-5 business days
- NSW: 4-7 business days
- SA: 4-7 business days
- QLD: 4-7 business days
- TAS: 4-5 business days
- NT: 5-16 business days
- WA: 6-10 business days
Express Delivery - $10
Express shipping via Australia Post is also available for $10
Indicative delivery to 80% of the Australian population is by next business day
We are now shipping internationally - below is list of countries we are currently shipping to - we will be adding more soon
If your country is not listed and you would like to place an order please email firstname.lastname@example.org and we will do our best make it happen
International orders are charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax) - that's a 10% discount just for being an international customer!
You will be asked to enter your delivery country at the checkout.
|Country||Standard Shipping Cost||Free Shipping on Orders Over||Normal Transit Time|
|New Zealand||AUD 15.00||AUD 40.00||4 to 6 Business Days|
USA and Canada
United Kingdom and Ireland
Rest of Europe
All international orders are currently shipped via Australia Post International Express service - to track your order Click Here
- Your purchase may be subject to local customs charges upon arrival.
- Any local customs charges such as import duties and associated fees are the responsibility of the recipient. If applicable these fees will charged by the local customs office upon arrival.
- If your order value is above the local import threshold value a customs entry may be required and the fess associated with a customs entry are the responsibility of the recipient.
- For more information about your country's custom policies, please contact your local customs office.
We are happy to exchange goods within 7 days of delivery, provided they are still in original condition, unopened with all packaging and tags intact.
To commence a product return and exchange, please email email@example.com, providing proof of purchase, as well as supporting comments detailing the reason for return / exchange. Please do not return the product before contacting us
All costs associated with the return of exchanged product and the cost of the shipping the new item will be the responsibility of the purchaser.
If a supplied product is defective, we will arrange an exchange.
Please email us at firstname.lastname@example.org providing proof of purchase, supporting comments detailing the request to exchange the product due to a defect and a photo of the product clearly showing the defect.
Upon receipt of the defective product, we’ll inspect to confirm the defect and ship the exchange within 24 hours.
If we have shipped an incorrect or defective item, we will happily exchange the item and dispatch the correct item at our cost.
If you need to return your order, please ensure it is packaged securely and where possible in the original packaging that it was received in.
We strongly recommend that you register the package and obtain a tracking number for delivery confirmation.
Please note your responsibility to ensure that the goods when receipted by us are in their original condition and packaging.
We reserve the right to refuse a refund/exchange for damage caused by insufficient packaging.
This returns option only applies to goods that have not been worn or used or damaged after delivery.
If you have any queries at all regarding our returns policy, please email us at; email@example.com or call 1300 OZSOCK.