All orders are shipped within 2 business day from confirmed receipt of full clear payment, and subject to stock availability. Parcels are delivered by Australia Post, via Standard Parcel Post. Large items may not be able to be delivered to PO boxes unfortunately. All deliveries will be conducted during business hours.
Indicative Freight Delivery Times
PLEASE NOTE: Australia-Country Wide only (No international deliveries)
Exchanges / Returns
We are happy to exchange goods within 7 days of delivery, provided they are still in original condition, unopened with all packaging and tags intact.
To commence a product return and exchange, please email firstname.lastname@example.org, providing proof of purchase, as well as supporting comments detailing the reason for return / exchange, before you return the products. All costs associated with the return of exchanges, and postage of the new item will be the responsibility of the purchaser.
If a supplied product is defective, we will arrange an exchange. Please email us at email@example.com providing proof of purchase, as well as supporting comments detailing the request to exchange, noting due to defective product. Upon receipt of the defective product, we’ll inspect process and ship the exchange within 24 hours.
If we have shipped an incorrect or defective item, we will happily exchange the item and dispatch the correct item at our cost.
If you need to return your order, it should be packaged securely, where possible in the original packaging, it was received. We strongly recommend that you register the package and obtain a tracking number for delivery confirmation. Please note your responsibility to ensure that the goods when receipted by us are in their original condition and packaging. We reserve the right to refuse a refund/exchange for damage caused by insufficient packaging.
This returns option only applies to goods that have not been worn or used, damaged after delivery.
If you have any queries at all regarding our returns policy, please email; firstname.lastname@example.org or call 1300 OZSOCK.